Refund & Returns Policy

Last updated: June 2026 · CDMinis · cdminis.store

We want you to love your CDMini. This policy explains your rights and our process for refunds and returns. Please read it carefully before placing your order.

Personalised goods and EU law

        Important: Under the EU Consumer Rights Directive (2011/83/EU, Article 16(c)), the standard 14-day right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalised. Every CDMini is custom-made specifically for your order — your chosen album or playlist, your artwork, your personal message — and cannot be resold or reused. Accordingly, we cannot accept returns or offer refunds simply because you changed your mind after your order has been made.
      

This exemption is standard across all personalised and made-to-order goods in the EU and Republic of Ireland, and is consistent with Irish consumer law under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

What "personalised" means

Your CDMini is made specifically for you. This means:

The album artwork or playlist cover is printed for your specific order
The track listing is laid out for your chosen album or playlist
Any personal message you added is printed inside the cover
The Spotify code is generated for your specific album or playlist
The finished product has no resale value and cannot be made into a generic item

Because every CDMini is made to order, production begins as soon as your order is confirmed. We are unable to cancel an order once it is in progress.

Faulty, damaged, or incorrect orders

Your statutory rights are fully protected. If your CDMini arrives faulty, damaged in transit, or does not match what you ordered, you are entitled to a remedy under Irish consumer law. We will offer one of the following:

Replacement — we remake and resend your CDMini at no cost to you
Repair — where applicable
Full refund — if a replacement is not possible or you prefer this option

We will always do our best to resolve any issue quickly and fairly.

How to report an issue

If there is a problem with your order, please contact us within 14 days of receiving it. You can reach us by:

Email: cdminis2025@gmail.com
Instagram DM: @cdminis2025

Please include your order details (the email address used at checkout) and, if possible, a photo showing the issue. We will respond as quickly as we can.

Order cancellations

If you need to cancel your order, please contact us immediately after placing it. If production has not yet begun, we will do our best to cancel and issue a full refund. Once your CDMini is in production, we are unable to cancel the order, as the personalised item cannot be reused.

Incorrect details provided by the customer

Please double-check all order details before submitting — including album/artist name, playlist link, and any personal message. If an error in your order is due to information you provided (for example, a misspelled message or incorrect album name), we may not be able to offer a free replacement. We will always try to contact you to confirm details before production where possible.

Refund processing

Where a refund is approved, it will be issued to your original payment method via Stripe. Refunds will be issued to your original payment method via Stripe and will appear on your statement in due course, depending on your bank or card provider.

Contact

If you have any questions about this policy, please don't hesitate to get in touch:

Email: cdminis2025@gmail.com
Instagram: @cdminis2025

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